Terms and conditions

The customer acknowledges, when placing the order, the special conditions of sale stated on this screen and expressly accept them without reservation.

The checkout indicates that you accept the conditions of sale.

These present conditions of sale are concluded in part by:

Dandy's Pet, La Hanse Sam brand, located Place des moulins, residence  le continental  98000 Monaco with RCI: 86 S 02238 and with the Trade Register number: FR 39 19603 0000

and secondly,

Any natural or legal person wishing to make a purchase through this website.

Article 01: Object

These present conditions of sale define:

-the contractual relationship between Dandy's Pet and the buyer (the reciprocal obligations of the parties)

-conditions applicable to all purchases made through the merchant site Dandy's Pet

-the different stages of the order process, the buyer either professional or consumer.

The acquisition of a good or service through this site implies acceptance by the buyer of these terms and conditions.

These conditions shall prevail over any other general or specific conditions not specifically approved by Dandy's Pet.

The products and services offered are those listed in the catalog published on the website Dandy's Pet.

These products and services are offered for sale within the limits of available stocks. The majority of products offered to its customers by Dandy's Pet are available at his premises or supplied quickly.

Each product is accompanied by a description provided by the supplier. Dandy's Pet informs the consumer all the essential characteristics of the goods offered (colors, compositions, descriptions, prices). If errors occur, shall, in any case, the responsibility for Dandy's Pet can not be engaged. These characteristics appear to support the photograph illustrating the product. The photos illustrating the products are not in the contract. The consumer recognizes that the photograph of the product shown on the website is indicative only. The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the proposed, especially with regard to the product colors. Alterations may indeed appear due to the processing of the photo. The products offered for sale comply with French regulations.

Article 02: Price

The prices listed in the catalog are priced in euros. The brand Dandy's Pet reserves the right to change prices at any time, except that the prices listed in the catalog on the day of the order shall be applicable only to the buyer. Prices do not include the cost of order processing, and transportation. Participation in shipping costs is requested.

Article 03: Zone of transaction

The online sale of products and services presented on the site is available to buyers worldwide.

Article 04: Orders

A buyer who wishes to buy a product or service must: complete form of identification which show all the data requested, fill out the online order form giving all the references of selected products or services, confirming the order after checking it, make payment as provided, confirm the order and payment. Confirmation of the order implies acceptance of these conditions of sale, in recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions. The seller confirmation of the registered order by email. Dandy's pet reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information given by the buyer when taking an order is this: if an error in the address of the recipient, Dandy's pet can not be held responsible for the failure in which it would be to deliver the product.

Article 05: Withdrawal

In accordance with Article L 121-20 of the Consumer Code, buyers, non-professional individuals have a withdrawal period of 14 days from the date of receipt of the package allowing them to return us their order in whole or part. To exercise your right, simply return your set to your invoice to the address of the company articles. The costs incurred to return the package stay at your expense (unless our mistake or defective items).

CAUTION: The right of withdrawal can not be exercised for items damaged or unsealed. How to return the goods delivered: the average return will be initiated at the option and expense of the customer. In no event Dandy's pet can not be held to organize the return of goods canceled under section 120-21 of the Consumer Code. We advise you to return your items by registered post or by Mondial Relay for loss of your package we will not be held responsible. The transfer of risk to the customer Dandy's pet shall be deemed effective upon receipt of the product to the store. The products must be in good condition, unsealed and returned to their home, it is added to a package covering the entire product packaging; they must show no trace of use, be accompanied by their accessories. It was only after having verified that these conditions are met that Dandy's pet will refund the sums received the returned goods, excluding initial charges off;

Article 06: Payment

Payment is due with order. Payments will be made by online payment, bank transfer or paypal.

CAUTION: If debit or payment for ordering an unavailable item, Dandy's pet agrees within 10 days to refund the customer the amount of the order for payment by credit card.

Article 07: Delivery

Delivery is at home via the Post Office. To guarantee a reliable and efficient service, Dandy's pet selected service home delivery Intl La Poste.

Delivery will be made in Colissimo or priority air mail depending on the choice of the customer to transport the address on the order form by the customer within 8 to 10 business days after receipt of payment.

You will be able to choose the delivery Mondial Relay for that you simply select a relay point near you or you can easily retrieve your package.

Dandy's pet reserves the right to use any other means of delivery on time and expenses provided. Delivery times may vary in case of delivery problems, out of stock or holiday periods that will be reported by email to the customer.

Time: Beginning with the assumption by the Post Office, you are home delivered within 48 hours (working days for shipments in mainland France). Working days do not include weekends and holidays.

Traceability: At any time, thanks to the number of packages that will be communicated by Dandy's pet, you can track your package by logging into the website www.laposte.fr/colissimo (free consultation excluding costs of communication and connection with provider selected).

Article 08: Reservations

The risk is borne by the purchaser at the time the goods have left the premises of Dandy's pet. The customer must ensure the good condition of delivery. In case of missing or noted or supposed damage during transport, it is up to the customer to make reservations to the shipper and inform Dandy's pet within a maximum period of 24 hours:

  • E-mail: contact@dandyspet.com
  • Phone: 06 78 63 18 70

Motivated protest must be made with the carrier within three days of delivery. Any claims made beyond the 3 days of delivery will not be accepted. The terms 'subject to unpacking' or 'subject to damage' is insufficient to prove the injury. Your reservations must be clear, precise and detailed. The absence of a complaint, not the expression of reservations on the part of the client means that the product supplied is deemed satisfactory and will not be subject to any subsequent dispute. For example, the client may not issue reserve Dandy's pet after the departure of the carrier, even if the package has not been opened in the presence of the carrier. In case of non-compliant goods delivered with the ordered goods after unpacking or upon delivery, the purchaser may reject the free products delivered. The burden of proof of such non-compliance is the responsibility of the purchaser. Delivery times are for illustrative purposes only; if they exceed thirty days from the order, the contract may be terminated and the buyer paid.

Article 09: Warranty

All products supplied by Dandy's pet benefit from the legal guarantee provided by Article 1641 of the Civil Code. In case of non compliance of a product, it can be returned to the vendor who will exchange or refund. All claims, requests for exchange or refund must be made by mail initially at contacy@dandyspet.com then by post to the address of the company's Hanse. The period during which the customer can request an exchange or assert his right to withdrawal is 7 days from the date of order of the items. The return of the item within this period must be accompanied by a returns form of the item in its original packaging. Will be refused by Dandy's pet any damaged item that has not been subject to comment or express reservations by the customer upon delivery.

Article 10: No Availability

Dandy's pet will endeavor to meet customer demands and execute orders for products of the latter. However Dandy's pet will not be required to accept all orders and can not be held liable towards the customer in the event of late delivery or non-temporary or permanent availability of products and services responsibility.

Article 11: Returns

We are committed to provide you complete satisfaction for all our products. However, the items do not meet your expectations can be returned in new condition in their original packaging within 14 days of receipt.

Within 14 days of the date you received your order, send us your (your) product (s).

Do not forget to attach a copy of the delivery note or invoice for your back, surrounding the item (s) in question (s).

Indicate your choice on paper "refund" or "have".

In case of defects, the buyer has the right to return as provided herein.

Article 12: Responsibility

Dandy's pet, in the process of selling online is only bound by an obligation of means: his liability can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, break service, or other unintended problems.

Article 13: Intellectual Property

All elements of the site Dandy's pet are and remain the exclusive intellectual property of Dandy's pet. Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, the elements of the site they are software, visual or sound. Any single link or hyperlink is strictly prohibited without written with Dandy's pet agreement.

Article 14: Archives

Dandy's pet archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of Article 1348 of the Civil Code. The registers of Dandy's pet will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 15: Force Majeure

Responsibility for Dandy's pet will not be liable for any breach of its contractual obligations in cases of force majeure such as strikes, fires, natural disasters, or other, this list is not exhaustive. In these cases, Dandy's pet is not required to inform the customer of this disability. Moreover, the latter may terminate the order or institute legal proceedings for compensation against Dandy's pet.

Article 16: Settlement of disputes

In case of a dispute arising from this contractual relationship, the parties agree before any legal action to seek an amicable solution. The parties agree that any dispute arising from this contract within the exclusive jurisdiction of Monaco. These conditions of online sales are subject to French law, the language of these Conditions of Sale is French.

Article 17: Modification of terms and conditions

The brand's pet Dandy reserves the right to change these terms and conditions at any time. In this case, the conditions will be those in effect on the date of the order by the purchaser.